Field Force
Visibility and Control
for Onsite Engagements
65% of incoming customer service requests require field visits out of which 25% require secondary or follow-up visits.
Source: Field service automation trends: Best-in-Class – Aberdeen Group, Dec,2015
73% of consumers say valuing their time is the most important thing a company can do to provide good service.
Forrester Research’s Trends 2016: The Future Of Customer Service
Do you see the importance of having a mobile workforce that is well-organized and highly efficient? It is a must in today’s fast-paced business environment.
If your mobile employees are not adequately equipped with the best tools to facilitate their activities, they will come across a number of challenges, some of which include:
Inefficient Tracking
of Workforce
Unutilized
Resources
Lack of real-
time Visibility
No Team
Coordination
Poor Planning
High cost
Field Force is an extremely easy to use mobility solution built on top of Microsoft Dynamics 365 for the effective planning, execution, and reporting of activities performed by your field staff. By implementing the solution, you ensure direct and instant visibility for your back-office planners into the accuracy and variance of the plans they crafted versus their execution on the ground.
Features of Field Force
Actionable KPI’s
Support Ticket Management
Empowered and Connected Team
Real-time Scheduling
Interactive Maps
Trackable Workforce Movement
Expense Reimbursements
Capturing Marketing Leads
Customer Service Feedback
Planned Inventory Consumption
Alerts
Knowledge Base Access
Reports
Approval Workflows
Why Choose Field Force by Skill Orbit
Automated Field Operations
Engaged Mobile Workforce
Optimal Resource Utilization
Planned Execution
Increased Customer Satisfaction
Reduced Maintenance Costs
Empower Your Mobile Workforce
The Skill Orbit team implements the solution at your organization with perfection. So, equip your mobile teams with the right tools today to deliver exactly what was planned in the service, sales, and marketing business segments.
